A Warning Letter in the Mail from Blue Cross Blue Shield's Data Service Provider
Author: Nancy Marks, MT43 News Reporter
A Warning Letter in the Mail from Blue Cross Blue Shield's Data Service Provider
Nancy Marks
MT43 News Reporter
If you are a user of Blue Cross Blue Shield (BCBS) medical insurance, you may have received a letter last week from Conduent, a California document processing service who handles the insurance company’s client insurance information.
According to a press release this paper received in October 2025 from the Montana State Auditor’s office, Blue Cross Blue Shield had a major data breach putting the personal and medical information of up to 462,000 Montana customers at risk. The Auditor’s office explained that, according to BCBS, the breach may have exposed names, addresses, birth dates, billing and medical data, phone numbers and other sensitive information between October 21, 2024, and January 13, 2025.
If you received a letter last week from Conduent, the Auditor’s office strongly urges you to carefully review Explanation of Benefits statements you receive about your doctor’s appointments or procedures and if there is anything questionable, report it to James Brown’s office at (406) 444-2006.
Conduent Services also suggests you sign up for their free monitoring services and obtain a credit report from the three credit reporting services- Equifax, Experian and TransUnion to check if any fraud has taken place affecting your credit rating.
If you received the letter, act promptly. The free identity monitoring services end March 31, 2026. For questions, contact Conduent Services at (866) 559-4749.
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